Guarantee on All Products
Collection and Delivery Options
Open Monday to Friday 8-4pm
If you are not satisfied with the products you have purchased from LB Supplies you can return them within 30 days of purchase as long as they are unused and in their original condition and packaging. Before returning a product to us please call us on 01623 624500 to inform us of the returning items. In some case we may be able to provide a alternative solution without the hassle of returning bulky items. If you’re still not satisfied, please download the return form found at the top of the page and include it with the returning items.
Return Options
If the good you have received are damaged, incorrect or missing please contact us within 48 hours of receiving the delivery so that we may carry out our claims procedure with the couriers.
In instances where the fault lies with LB Supplies, we will arrange with our couriers for the item/s to be collected and brought back to our premises where we will then replace or refund the item/s.
If the items were ordered in error and we’re not at fault then the customer must arrange delivery of the items back to us. We recommend using a tracked and insured service to mitigate any further losses. When returning an item please ensure all original items are present and the item is unopened and unused. We will not refund items that have been opened or used. If you require help returning an item to us please call us on 01623 624500 or email us at [email protected].
You may also bring your items back to us yourself using the same return address. Our opening times are 08:00-16:00 Monday to Friday, please call and let us know before bringing the items back to make sure someone is available.
Return Address:
LB Supplies Ltd
Unit 2 Mansfield Network Centre
Concorde Way
Mansfield
NG19 7JZ
Please remember to include a returns form with your items.
Refunding Items and Restocking charges
Once we′ve received your unused products, we will refund the item/s returned in accordance with the brand’s refund and restocking terms which are outline in the table below, these terms are set by the manufacturer and not LB Supplies. Please ensure you order the correct products to avoid the need to return and incur a restocking charge. If you are unsure on what to order, please contact us. The refund will be issued back to card used on the original order and usually takes around 5 working days to process. You should receive an email once the refund has been initiated.
| Brand | Collection Fee | Â Return Window | Restocking Fee |
| Aurora Liteleader RoofLITE Oman |
Buyer returns or, From £50 for large pallets |
30 days | Original delivery fee |
| Dakea | No fee | 180 days | 30% |
| Velux | £80 | 30 days | 35% |
| Korniche | N/A | N/A | N/A |
| Atlas | N/A | N/A | N/A |
| Infinity | No fee | 30 days | 30% |
| Coxdome | Buyer returns | 14 days | 25% |
| Brett Martin | £35 | 30 days | 35% |
| Arena | No collection option | 30 days | Original delivery fee |
| Novolux | Buyer returns | 30 days | Original delivery fee |
Bespoke Products
Products that are made to size / order are not eligible to be returned due to their one of a kind nature. When ordering a bespoke product you will be asked to sign off on the size and specification. After this point your product goes into production and you product will be manufactured to your specification.
If you have noticed a mistake or changed your mind on a bespoke product contact us immediately! Call: 01623 624500