We aim to deliver all of our products in a timely manner and in most cases we’re able to get them to you the next working day. However, some products do take longer, this can be for a number of reasons.
Some of the brands that we supply ship to the customer directly and have their own delivery times which are outline below. Non standard size products can take a little longer depending on the manufacture and their stock levels. And, some products are bespoke and made to order where they will go through the whole manufacturing process from the time the order is places. We aim to provide as much information as possible about a products and their lead times on our website. If you require an exact time please call us 01623 624500.
Almost all of our products can be delivered by courier. For medium to large items we use DX’s overnight service, for small items we use APC’s next day service and for large quantity orders are delivered on a pallet using Mitchell’s next day service.
Not all of our products are stock at our premises, some will come direct from the manufacture with their own lead time and delivery fees. The following information should be read carefully and is there for the customer to understand our delivery process.
|Delivery Cost (excl.VAT)
|Lead Time (working days)
|Standard sizes 1-2
Special sizes 15-20
|Standard sizes 3-5
Special sizes 5-10
|Free£250 to excluding zones
|Stocked size 3-5
Bespoke size 5-10
|0-9 boards £49.00
10-30 boards £99.00
30+ boards £149.00
|0-9 boards 1-2
10-30 boards 1-2
30+ boards 2-5
|Polycarbonate under 3m £24.95
Polycarbonate over 3m £34.95
Pro Kit Canopy £45
Pro Kit Canopy 5-15
Click & Collect
Most of the products we sell can be collected from our Mansfield warehouse. Aurora, Liteleader and Arena are stocked on site and can be ready to collect the same day. Products from other brands can be ordered to come to our warehouse ready for collection. In some cases we will still incur a delivery charge which will be payable by the customer. If you place an order for collection, you will be contacted once the order has been received to inform you when you order will be ready for collection.
LB Supplies Ltd
Unit 2 Mansfield Network Centre
Open Monday to Friday, 8-4pm
Please call us before collection to ensure the product is ready for you when you arrive.
Large quantity orders
Any order that consists of a large quantity of heavy and/or fragile products will be delivered on a pallet. By delivering on a pallet we can minimise the risk of loss and damage during transit. All of the manufacturers will use pallet deliveries for similar reasons and in all most cases the delivery driver will drop the pallet at the kerb side for you. For extremely large deliveries you will be contacted to arrange suitable assistance at the time of delivery. Failure to adhere to the health and safety of everyone unloading, will result in a failed delivery and additional charges will be incurred.
Bespoke and large products
Bespoke and large products such as flat roof skylights, roof lanterns and doors have varying lead times depending on the demand with the manufacturer. We will monitor these changes and update our information as accurately as possible. Please call us if you would like to check the lead time of a specific product.
When an order has items from two or more brands we aim to send them all out so that they arrive together. This is usually with the item that would arrive last with the customer. We will always call the customer to confirm this with them.
For example, if you order a Velux window and an Aurora window you will receive all of your order with the item with the longest lead time (see above). In this example it would be 3-5 working days because the Velux window has the longer lead time.
Due to the size and weight of composite products our delivery method can vary depending on the location of where it is being delivered. We will contact you to arrange a suitable time and place to deliver your composite products once we have received your order.
Where to find delivery information
Delivery times are indicated on each product and the table on this page. If you have any enquiries regarding a delivery please contact our office on 01623 624500.